Why Communication Between Parents and Transportation is So Important
published on April 01, 2025 by Sonia Mastros
Transportation Management Software, bus scheduling software, school bus scheduling software, school bus management software

When budgeting time and money for your school transportation department, don't overlook the importance of parent communication!
Having strong lines of communication with parents can prevent a lot of problems, improve student safety, and even cutting down on the number of calls to your office. Paired with a solid parental notification app, and your life can become a lot easier.
Four Benefits of Good Parental Communication
1 - Ensure students are prepared for the bus
At the start of each semester, parents should receive all the information they need regarding their child's bussing. This includes the stop location and time, the bus number, and the most important rules and expectations. You can cut down on a lot of first-day confusion with good communication!
2 - Knowing how to reach parents when you need them
Ideally, you should have multiple ways of contacting parents. That way, if something goes wrong and someone needs to be contacted directly, you're more likely to get through. If it's some kind of emergency, the time savings could help ensure the situation doesn't become worse.
3 - Self-serve information reduces office calls
A parental notification app is a great tool for parents, because it can be linked to crucial information they need to know - such as the ETA of their student's bus. If they can get this information for themselves on the app, they're less likely to call the office.
Delays and other minor incidents can also be communicated through push notifications, going out to all the affected parents at once - another big time-saver!
4 - Improved parental relationships
There are probably always going to be occasional disputes between parents and bus drivers, or other transportation staff. If you've already established good lines of communication and tried to build a relationship with parents, these disputes can - hopefully - remain civil. At least, there's a better chance of calm discussion than if the parent feels they've been cut off from involvement in their child's transportation.
BusBoss Improves Your Bus System!
BusBoss specializes in assisting school districts of all sizes to modernize and streamline their bus systems. We can help you find cost-savings, move paper to digital systems, streamline parent communications, and improve student safety all at once!
To learn more about our products and services, click here to see a list, or contact us for more information.
BusBoss will be following this closely, and posting advice as new details or court cases emerge. Until then, please contact us if you have concerns about protecting student safety in these uncertain times.
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